Always on time & extremely professional. We have used The General for many years & they are top rate.
- Lory B. 
Julio, Oscar, Oscar, Christian, Andrew, and Edgar were our technicians during the servicing of a new furnace. To a man they were professionals and very efficient and knowledgeable. Always polite and courteous and always demonstrating their concern for our needs and pride in their work. These men are truly professionals and a credit to their company, the General. In my opinion, best in the valley.
- Walter M. 
It seems like a rare thing nowadays to have someone come out, give you a bid, and then actually deliver on their promises, but the employees at General Air Conditioning & Plumbing did that and more. They went above-and-beyond what they promised and left us with the best HVAC system we've ever had. Even the inspector who came out to permit the job remarked on how clean the work was. No corners were cut, and we couldn't be happier.
- Kim B. 
After my a.c. heating installation was installed. I was very impressed along with the HOA inspector. Wonderfully trained personnel who work hard for customer satisfaction.
- Louis D. 
Kevin from General Air Conditioning was great today, looking at my AC which wasn’t operating! He was so nice, a real wizard as he got the thermostat working and provided good information. and really comfortable to work. He explained things well, and was proactive about looking at all aspects of the system. I enjoyed having Kevin take care of my system.
- Victoria L 
I reached out to General Air Conditioning in Palm Desert when are AC went completely out (102*) in the house last week. Jason at the call center made sure he got a technician out ASAP the following day. The technician named Michael Irvin showed up and replaced some parts within one short hour the AC was BLASTING freezing cold air again. THANK YOU for helping us in our time of need! Thank You for your professionalism and sense of urgency to get the technician out so FAST.
- Josi P. 
It’s 120 degrees and Our AC went out and I called them they were here within an hour and our AC is back on!!!!! it’s amazing the best company ever thank you so much!!!
- Melissa G. 
We've used the General since 2015 in Palm Springs. We inherited them when we bought our home and we couldn't be happier with the service. They're proactive with the biannual maintenance which gives peace of mind when the heat comes and you want your AC running efficiently. They're always pleasant when they answer the phone and show up for service calls. I've never had to wait more than a day for a visit even during the hottest summer months. We've had a few minor issues with the system over the years and most recently a clogged air return drain with the recent storms and they were out there within 24 hours to help figure it out. If you want a dependable, friendly, professional, and trustworthy org to service your AC/Heating needs, give them a call.
- Tom W. 
Great customer service, contacted me prior to the appointment and we’re on time. Friendly and knowledgeable technician. Excellent.
- John G. 
I had 5 air conditioning companies come out to give me a quote on replacing my almost 30 year old system. I was immediately impressed with Tanya the sales rep. I've never lived anywhere that I needed air conditioning, so I was pretty ignorant on how the systems works. Tanya spent a couple hours with me educating me and explaining the different choices for me. My master bedroom was always the hottest room in the house, so we had a window unit to make the room cool during the night. Tanya talked to me about putting in a return vent to the Master but we didn't have enough room for it in our garage, then we talked about changing out our water heater. We were going to change the water heater to a tankless system anyway, so when she said they do that too, I was very happy to hear that. So out of 5 companies Tanya with the General spent the most time with me had the best prices for the value and offed the best interest rate for financing. The crew was very polite and professional, cleaned up the construction mess before they left. It was all completed in two days. I highly recommend this company and highly recommend Tanya.
- Valerie M. 
