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Service that is out of this world

Posted on August 14, 2017

Hop on the General’s Rocket Ship into the Future

“Out of this world service, the final frontier. These are the voyages of the General. Our mission is to explore the new world of the smart home, and boldly go where no HVAC or plumbing company has gone before.” Until now. Out of the world service is what General Air Conditioning & Plumbing is providing to Palm Springs, Palm Desert, and across the Coachella Valley.

When it comes to AC service and maintenance, we are light years ahead of the competition because of our ServicePlus with Sentinel Protection plan. Think of it as an HVAC maintenance program on steroids. With it, there’s no more guesswork about how your systems are performing and whether maintenance is needed. Sensors are installed to automatically monitor what’s happening every minute, of every day.

The sensors are web-enabled and send a constant stream of data to the cloud through your home’s Wi-Fi network. The General’s technicians review the data in real time in our control center. With the information, they can do the 3 P’s:

✔ Predict

✔ Prevent

✔ Protect

The success rate is really quite astonishing. The data allows the General to predict and prevent up to 80% of failures before they happen. When there is a system alert a technician is dispatched to your home. You will never be charged a diagnostic fee, even in the rare case it turns out to be a false alarm. The information also lets us know when it’s time to schedule an HVAC service visit.

The data gathered is always available to the homeowner as well. In the case of a new air conditioner installation, the monitors will provide a report verifying the system is functioning correctly. You will also receive a performance report following any AC or furnace repairs. A monthly system report and summary will be emailed to you letting you know how the system performed in the preceding month, including energy usage.

We admit we cheated a little bit by using the “Star Trek” theme because we don’t have a starship Enterprise, but General Air Conditioning & Plumbing is ready to rocket you into the future by making your home a smart home. Another reason they call us, “The Best Little Air Conditioning & Plumbing Company in the Desert.”