Frequently Asked Questions

How Does An Air Conditioner Work?
You might think your air conditioning system works to cool your home’s air, but actually what your A/C unit is doing is removing heat from the air inside your home and transferring it outside.

Heat is removed from the indoor air by passing it over a refrigerant coil, which carries the heat to an outdoor unit where it is released.  This cycle is completed until the air inside your home drops to the temperature set on your thermostat.

How Does A Heat Pump Work?
Heat pumps have been around for years and provide a very efficient way to cool your home during summer and heat in the winter in the right climates.  When cooling, heat pumps work similarly to a normal air conditioner by extracting heat from the home and releasing it outside.  In cold weather, it essentially reverses this process and pulls warmth from the outside air (even when it feels very cold) and transfers it indoors.  An electric heater (or your existing furnace) can supplement the heat pump in cold weather when the outdoor air is not enough to adjust the temperature for what is set on the thermostat. Because heat pumps utilize heat from the air outside your home instead of burning fossil fuels, it can produce two to three times the amount of energy that it uses.

What is Home Performance Contracting?
Home Performance Contracting (HPC) evaluates just that — the performance of your home. Our HPC experts will walk you through your home’s energy efficiency, indoor air quality, building specifications as well as your heating and cooling system performance.

How Do I Know I Need To Rate My Home’s Performance?
There are several ways to tell you may need to have a home performance evaluation done on your home. First, take a look at your energy bills from the last few months (or years if your home is older). A gradual or even high increase in rates could mean an evaluation should be performed. Second, walk through your home during different times of day and weather patterns. If you can tell what the weather will be like outside before you step out, then you could benefit from a home performance evaluation. Lastly, make a list of projects around your home you’ve been putting off starting (or even finishing). Some of those projects could be new windows, fixing a leaking faucet, or even getting a new washer or dryer. All of these can be addressed during your evaluation to see where you can benefit most.

ServicePlus Questions

Can ServicePlus transfer to a new home?
Yes it can.

What if I don’t use one of my maintenance visits?
Any unused maintenance visits will roll over.

What do I do if I have an issue?
100% satisfaction is our primary goal. Call the ServicePlus priority line, for immediate assistance.

Have a question?  Please contact us and we’ll be back in touch with an answer!